What is Flowhaven Support?

Flowhaven Support is a one stop shop for all Flowhaven related support needs, including: 

• Communication with the Flowhaven Customer Success Team 
• Ticketing system 
  • Keep track of open items
  • Communicate with customer success on outstanding requests, questions, and ideas 
  • Review the current status of your tickets and interact with them as needed 
• User Guides 
  • Flowhaven support articles for you and your external Flowhaven users

How to access the site: 

• https://support.flowhaven.com/hc/en-us
• Click "Sign In"

• Login with your personal work email (Such as user@flowhaven.com)
  • Password: Set this up the first time you log in 

Password Reset 

Note: This portal is separate from your Company Org 

• From the main page https://support.flowhaven.com/hc/en-us, click "Sign in" 

• Click the "Forgot password?" 

• Enter your email address and click "Submit" 

• An email will be sent to to walk you through the password reset process

Tickets and Support 

Moving forward, there are two methods of creating a support request:

• Email: help@flowhaven.com
• Fill out the support request form:
  • From Webpage, select “Submit a Request”

Request Form 

• Subject: General Ticket Name
• Request Type: Required 
  • Idea = Submit ideas for improving Flowhaven
  • Bug = Something is not working as it should 
  • Question = Inquiry about Flowhaven
  • Task = Request related to your Flowhaven setup
• Module: Optional 
  • Design Approval
  • Content 
  • Agreement 
  • Financial
  • Other 
• Description: 
  • Details of your ticket
• Attachments: 
  • Pictures, videos etc

Where are your tickets? 

From the main Flowhaven Support Page:

• Click your user name
• Click Requests

• Click any of the Open Tickets to view details

• Things to take notice of within a ticket: 

  • Status of ticket
    • Open 
    • Awaiting your reply
    • Solved 
  • “Add to conversation” 
    • Where you type your message back to the Flowhaven Team 
  • “Mark as solved” 

Knowledge Base 

Where are the guides?

All How To Articles can be found in the landing home page “https://flowhaven.zendesk.com/hc/en-us/”