Password Resetting

Overview:
This guide provides step-by-step instructions for resetting your password if you have forgotten it or need to create a new one. Please follow each step carefully to avoid any issues, particularly the instructions in Step 5 regarding the reset link.

Steps to Reset Your Password:

Step 1: Go to the Login Page

• Open your account’s login page.

Step 2: Click “Forgot Password”

• On the login page, click on the “Forgot Password” link to initiate the reset process.

Step 3: Enter Your Username

• Enter your username when prompted.
  • Note: Your username might differ from your email address. If unsure, please confirm with your system administrator.

Step 4: Check Your Email for the Reset Link

• You’ll receive an email with a password reset link at your registered email address.
• Be sure to check your inbox and, if necessary, the spam or junk folders.

Step 5: Open the Reset Link Carefully

• Important: Instead of clicking the link directly, copy the URL and paste it into a new browser tab or use an incognito/private browsing window.

  • Why: Certain email or security tools may pre-load the link when you click it, causing it to expire prematurely. Copying and pasting reduces this risk.

• If the Link is Expired:

  • Option 1: Go back to the login page and repeat the “Forgot Password” steps to request a new link.
  • Option 2: Refer to Salesforce’s troubleshooting guide for additional solutions (see options #3 and #4 for specific help).

Step 6: Enter Your New Password

• Follow the prompts on the reset password page to create and confirm your new password.