I can't preview or download files

If you're unable to preview or download files in Flowhaven, try the following troubleshooting steps.

1. Check the file type

Not all file types support in-browser preview.

Supported preview formats include:

• JPEG (.jpg, .jpeg)
• PNG (.png)
• PDF (.pdf)

Other file types may only be available for download rather than preview.

2. Check the file size

Large files may take longer to load or may not preview depending on your browser and network connection.

If possible, try opening a smaller file to determine whether the issue is file-specific.

3. Refresh the page

Refresh the page and try opening the file again.

If the issue persists, perform a hard refresh:

• Windows: Ctrl + Shift + R
• Mac: Cmd + Shift + R

4. Use Google Chrome

For the best experience, we recommend using the latest version of Google Chrome.

If you're already using Chrome:

• Open Flowhaven in an Incognito window.
• Disable browser extensions temporarily (such as ad blockers or security extensions).
• Ensure your browser is up to date.

5. Clear your browser cache

Clear your browser's cache and cookies, then sign in to Flowhaven again.

6. Check your network

If you're connected through a corporate network, VPN, or firewall, these may prevent files from loading correctly.

If possible, try accessing Flowhaven from a different network.

7. Check whether the issue affects all files

Try opening multiple files and determine whether the issue affects:

• all files,
• only a specific file,
• only your user account, or
• multiple users in your organization.

This information can help identify the cause of the issue.

Still need help?

If the issue persists, please contact your licensing partner or Flowhaven Support and include:

• Your browser and browser version
• Your operating system
• The affected file name(s)
• The file type(s)
• Whether the issue affects previews, downloads, or both
• A screenshot or screen recording of the issue
• The URL of the page where the issue occurs